return & Refund

Order Cancellation

• Orders for physical products can be cancelled only before they are shipped
  
  

• Once an order has been shipped, it cannot be cancelled
  
  

Refund Policy

My Chew follows a strict no-refund policy on all products.

However, refunds may be considered in the following cases:

• The product is not received
  
  

• The product is lost in transit
  
  

• The wrong product is delivered
  
  

• The product is damaged during shipping
  
  

Refund Process (When Applicable)

• If a refund is approved, the amount will be credited to the original payment method
  
  

• Refunds are typically processed within 7–14 business days, depending on the payment provider
  
  

Return Policy

We are committed to the quality of our products and to resolving genuine issues fairly.

Eligibility for Return

• Returns are accepted only for defective, damaged, or incorrect products
  
  

• The return request must be raised within 24 hours of receiving the product
  
  

Return & Replacement Process

• Once your return request is approved, the replacement process will begin within 2–3 business days
  
  

• After dispatch, replacement orders are usually delivered within 4–7 business days
  
  

Important Notes

• Delivery and replacement timelines may be affected by courier delays, weather conditions, or other unforeseen circumstances
  
  

• My Chew is not responsible for delays caused by factors beyond our control
  
  

We aim to make the return and replacement process as smooth and transparent as possible, while ensuring the integrity and safety of our wellness products.